State Farm® Insurance Agent Brad Jacobson

"Excellent customer service! Quick to reply, prepare a quote and process!"

"One call and got insurance on my new car. Very easy."

"Friendly service and help."

""State Farm Took My Premiums For Years—Then Left Me Hanging for Months on BOTH My Home and Auto Claims in the Cedar Valley!"

Let’s be clear: if you only need basic billing or routine policy updates, Brad Jacobson’s local office staff in Cedar Falls is polite and responsive. But the moment you actually file a claim and need the coverage you paid for, that local support completely vanishes.

My home in Waterloo suffered severe hail damage, triggering a four-month bureaucratic disaster. State Farm adjusters insisted on a "paint-to-match" fix for damaged siding—a color that third-party ITEL lab testing and local suppliers confirmed is discontinued. Field-painting vinyl siding also voids the manufacturer warranty. When I asked the local office to step in, staff explained they cannot directly intervene with claims, proving local agencies are left unequipped and unempowered by corporate. To Brad’s credit, he personally recommended emailing State Farm's CEO—which ultimately got my full siding replacement approved—but getting a fair resolution should not require executive escalation.

My auto claim from the exact same storm was no different. I used the body shop recommended directly by Brad’s office, yet my repair estimates sat in a digital black hole for weeks without proactive updates or agency advocacy.

I was stonewalled for months with zero agency leverage. While the local advice to bypass standard channels eventually worked, the system itself failed. If you expect a local agent to have your back after a disaster, temper your expectations—or look elsewhere.

UPDATE: Following an escalation to State Farm executive leadership recommended by the local office, my siding claim was finally approved for full replacement. While I appreciate Brad’s advice, I am maintaining my 2-star review. My rating is based on overall reliability: out of 2 claims filed, 100% resulted in major complications and zero direct agency advocacy. The outcome was fixed, but the system remains fundamentally broken."

"Always helpful people here"

"So easy to work with! Great staff!"

"Thank you to Donovan for insuring that I had a rental car while my insurance agent was out of the office. It goes to show that State Farm is willing to go to extra mile to satisfy their customers. Like a good neighbor.. Donovan is there."

"The hailstorm in Waterloo in April had a devastating effect on our real-estate, our business properties, and most of our vehicles. it is an ongoing nightmare to navigate the AI phone system, the hours sitting on hold and the overall frustration of inaccurate information and follow-up from Wisconsin, Minnesota, Washington, Missouri or wherever our calls are routed. In the midst of this overwhelming hassle, Brad Jacobson's office has been a Godsend. They have the same corporate hassles that we do but are always willing to upload documents, call on our behalf and understand our plight. I am confident that in time when these issues are resolved, State Farm will come through. Thank you for your on-going assistance.....We need it!!"

"I was with farmers insurance, half the price through State Farm, for more coverage. Roadside assistance works. I wish I could insure more stuff. I switched quick with the help of this office, home care. most positive experience I’d ever had buying anything"

"Fast response and great communication with help in filing a claim for hail damage."

"Great communication and help with processing a house claim after hail damage!"

"Brad and his staff are a dream team. Quick response, always willing to listen and treat you like family. They’re real pro’s."

"While traveling in Colorado vehicle windshield hit by rock. Received a fairly big chip. Took picture of it, sent to Brad via email on a Sunday afternoon expecting a reply on Monday. Brad sent me back a message that same night. Now that is service"

"Answers the phone right away!"

"Donovan has repeatedly taken time with me to review my policies, find savings, answer endless questions. He never refers me to read the website or look at my policy. He just takes my call or email and gets back to me. We have been with Brad Jacobson for the last 30 years!"

"Donovan was extremely helpful and spent plenty of time with us and answered many questions that we. We ended up going with State Farm insurance after being with PDCM as an agent for 15 years. Donovan is amazing at his job"

"I have been with Brad Jacobson/State Farm Insurance for 19 years and have recommended him to anyone I knew who was looking for an insurance agent. I have found the entire staff to be very professional and helpful throughout this entire time."

"Brad and the entire staff are responsive, professional, and personal. They have been our agent for many years and we've always had great service!"

"Lisa does great work and is super easy to work with when I was having issues!"

"Dianne answered all of my questions and was very patient with me while figuring out what I needed!"

"They are very responsive to our needs. We have worked with them for several years, and we have had no issues. Very friendly as well."

"I have been with Brad for a long time,. The office staff are great people to work with. I have never called once with any questions that were not addressed immediately."

"Brad and his employees have been great to work with including getting my new car insured in a matter of minutes."

"I have had Brad as my insurance agent for nearly 30 years (since he first started with State Farm) and he has my utmost trust. He has helped out with ensuring I have appropriate coverage and keeping my premiums low. His staff is always prompt in answering my questions."

"The people I've dealt with in the office have been friendly and helpful. We've been satisfied with the service and have been long time customers."